Telecommunications
This is one of the most confusing areas in today's business environment. With
constantly changing rates and new vendors entering the marketplace daily, it is almost
impossible to stay current. We will audit your local, long-distance and cellular phone
bills to ensure their accuracy. If there are errors, not only will you receive a refund,
but your future bills will be lower. |
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Also, because of the number of clients we represent, we are
usually able to negotiate lower rates for you with your long-distance and cellular
providers.
If you have payphones on site, we can turn that into a profit center. We broker
carrier services for public payphones as well as negotiate the best deal for those who
prefer private payphones.
Perhaps the most outrageous aspect of telecommunications billing is that most local
telephone companies provide no description of the services they provide to the business
client. In most cases, the words "local service" describe hundreds, if not
thousands, of line items of billing --- with no details.
Do you buy any other product or service without knowing what you've purchased, and
without receiving a detailed description from the vendor? Of course not! If your office
supply vendor provided your firm with an invoice for $762.00 with no documentation, you'd
demand an explanation. However, if your local phone company sent you a bill without
documentation, you'd probably just pay it! After all, the phone company has a policy of
submitting unsubstantiated bills.
We analyze long distance bills and calling patterns:
- IntraLATA
- 800 Service
- Intrastate
- International
- Interstate
- Calling cards
- Cellular package and rate plans
- Local area calling patterns
- Roaming patterns
We determine errors in billing (past or present) and help obtain refunds/credits
for:
- Roaming errors
- Double billing
- Charges for "free" time
- Overlapping calls
- Incorrect rate charges
- Incorrect cellular package applied
- Dropped calls (3-7% of an average cellular bill)
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